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The city of Pflugerville continues to move forward in providing quality services, from police protection to water/wasterwater services, from expanding library services to above-the-bar parks and recreation facilities, trails and events.

To determine how well we are meeting the needs, concerns and wants of our citizens, the city selected ETC Institute as the firm to conduct the Citizen Survey 2015. ETC mailed surveys to a random sampling in the community to create a statistically valid survey.   

The survey was online from June 1-12 for resident feedback and was mailed to a random sampling of residents in May 2015. Results were presented to City Council at the June 23 Council meeting of both the random sample survey and the online survey.  Survey results

The survey showed the city is moving in the right direction as residents rated quality of life up by 4%, quality of city government services up by 7% and community appearance up by 4% from the 2012 survey. Satisfaction with customer service in the City Hall and utility billing department increased by 8%.

The two areas residents feel need the most emphasis is flow of traffic and maintenance and water services. The survey was conducted right after the 2014 Bond Election which approved $28 million in transportation projects.

The most significant issues as identified by the residents were rapid growth and roads. Back in 2012 it was growth and property tax.

Citizen Survey - Why?
The purpose of the survey is to measure citizen satisfaction with the quality of services in the city. The survey establishes baseline data to measure residential desires and establish future goals.

The ETC Survey report the city will receive is a summary of the following:

    Methodology for administering the survey and major findings
    GIS maps showing the results of selected questions
    Benchmark data showing how the city of Pflugerville results compare to other cities
    Importance-satisfaction analysis
    Tables that show the results for each question
    A copy of the survey instrument

The survey was mailed to 2000 random households in 2015. This survey complements the 2012 Citizen Survey conducted. (Results from 2012)

Why ETC Institute?
ETC Institute has performed and developed city surveys for more than 50 cities across the country and 26 cities in the state of Texas including Dallas, Austin, Houston, Corpus Christi.   ETC has an  in-house call center, focus group room, full mail service center, internet survey software platform and GIS technology geocoding capabilities.  Based on ETC's survey experience, ETC provided benchmarks for Pflugerville to compare Pflugerville to other cities nationwide. 

If you have questions about the survey, please call the public information officer at 512-990-6115.