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Animal Control

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1. Does the city have a dog park?

Yes the Pflugerville Bark Park is located in Falcon Pointe Subdivision on Tranquility Lane and is a fenced, leash-free area for dogs.

2. Where is the animal shelter?

The Pflugerville Animal Shelter is located at 1600 Waterbrook Drive. The shelter includes separate dog and cat adoption and care areas and the Police Department Animal Control Division oversees the adoption, rescue and care for our local animals. Animal Control and Adoption Information Animal Shelter

3. What animals are available for adoption?

Pflugerville Animal Shelter has many pets seeking a loving home! Animals available for adoption may be viewed at the link below. Pets for Adoption

4. How do I volunteer with the Animal Shelter?

You may fill out an appliation and attend the training to volunteer with the Animal Shelter. Volunteers help walk dogs, bathe animals, clean cages, and assist with the adoption process. Sign up to volunteer! Volunteer at the Animal Shelter

5. Does the City of Pflugerville have an ordinance regarding dogs being on leashes?

Yes. The City has an ordinance mandating that all animals must be on a leash in public areas or in a a fenced in area or indoors at your home. For more information, you may contact the Code Enforcement Department at 512-670-5720. Code Enforcement Department

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Building Department

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1. How do I obtain a building permit?

Download a current application from the Applications/Permits page. Submit it to the Building Department to obtain the permit needed during the process.
Permit Department

2. Do I need a permit to replace my water heater?

Yes. A permit is necessary for the installation of a new water heater. After the installation, an inspection by the building department is required. This inspection is scheduled at the time the permit is issued.

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City Manager's Office

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1. Who is our City Manager and where is his office?

Our City Manager is Brandon Wade. His office is located at City Hall, 100 East Main Street, Suite 300. You may make and appointment by calling 512-990-6101.

2. How can I speak to the City Manager?

Call the City Manager's office at 512-990-6101 and ask to speak with the City Manager or make an appointment to meet with the City Manager. You may also email directly to citymanager@pflugervilletx.gov More...

3. Where are the offices of the Mayor and City Council?

The Mayor and City Council Members for the City of Pflugerville all serve as volunteers and do not have city hall offices. They can be reached by leaving a message at the City Manager's Office (512-990-6101) or by the email addresses on the city website. Contact City Council

4. How do I get an item on the city council agenda?

The City Secretary can help you with information regarding items to be placed on council agendas. Contact the City Secretary

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Code Enforcement

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1. Where do I report tall grass, loud noise or junked cars?

The City has ordinances regarding tall grass and junked or wrecked cars. The Code Enforcement Division will help you with problems regarding these items. More...

2. What are the rules about fireworks in the City limits?

The City of Pflugerville Code of Ordinances does not allow the use of fireworks within the city limits. More...

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Emergency/Disaster Information

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1. Where is the Emergency Operations Center in Pflugerville?

The Emergency Operations Center in Pflugerville is located at the Justice Center at 1611 E. Pfennig Lane.

2. Does the City have emergency shelters?

The City has designated shelters which are available during emergencies. They are coordinated with the Red Cross. Please call the Citizens Communication Line at 512-251-4004 at the Police Department and they will give you shelter availability and locations.

3. Who provides Fire and Ambulance Services in Pflugerville?

Travis County ESD #2 is the provider of Emergency Fire, Rescue and Medical Services in Pflugerville. The Pflugerville Fire Department can be reached at 512-251-2801 or by dialing 9-1-1 in an emergency situation. More...

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Engineering Department

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1. Where can I find information regarding Capital Improvement Projects for the city (CIP)?

You may request information regarding Capital Improvement Projects in the Engineering Department. Call 990-6305 to speak with the CIP Project Coordinator. More...

2. What is a Capital Improvement Plan (CIP)?

The Capital Improvement Plan (CIP) is a short-range plan (approximately 5 years) identifying capital improvement projects, implementation schedule and funding sources.

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Finance

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1. What are the tax rates for the City of Pflugerville?

The tax rates for the City of Pflugerville are set by several different entities. The link below will give you the rates for the current year. Tax Rates

2. Where do I find a copy of the City Budget?

The City budget is adopted each year by the City Council in September. You may find a copy on the Finance Department's web page and under the City Government tab. Financial documents

3. My car hit a pothole in the city street and was damaged. Who handles the claims?

Damages can be reported to the Finance Office at the City of Pflugerville, however the report of damaged vehicles, etc. does not guarantee the city is responsible for the claims. 512-990-6100 More...

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General Info

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1. How do I get to City Hall?

City Hall: 100 East Main Street
From I-35 N - Take the exit #247 east toward FM 1825/Pflugerville-Turn slight right onto FM 1825. Continue to follow FM 1825, 3.5 miles- Turn left onto 1st Street N.,Turn right onto Main Street and City Hall is on the corner of E. Main and and 1st Street.
Map

2. How do I get to the Pflugerville Recreation Senior Center:

Senior Center: Southeast on Pecan St. E. / FM 1825 - Continue to follow Pecan St. E. 0.6 miles- Turn right onto Immanuel Rd 0.2 miles. to the Pflugerville Parks and Recreation Center.
Map

3. Where is the Post Office?

The Sgt. Byron W. Norwood Memorial Post Office is located at 301 S. Heatherwilde Blvd. Map

4. Where do I vote for City Elections?

At any Travis County voting location. More information

5. Where do I report street light outages?

Street light outages are reported directly to Oncor Electric. Reporting Information

6. Where do I report garbage service complaints?

Report to the Utility Billing Department at 512-990-6100 or utilitybilling@pflugervilletx.gov More Information

7. Where do I report stray or lost pets?

If you have lost your pet or see a stray animal, you can call Pflugerville Animal Control - 990-PETS(7387) or the Police Department at 251-4004. More...

8. Does the City of Pflugerville have a recycling center?

The City's Recycling Center is located at 2609 E. Pecan next to the Public Works Department. Hours are Monday - Friday, 8 a.m. - 5 p.m., Saturday 10 a.m. to 2 p.m. For more information, check the link below or call 512-251-9935. More...

9. How do I renew my drivers license or get a new one?

Visit the Texas Department of Public Safety Website to renew your license online, or find instructions to renew in person or by mail Texas Department of Public Safety (TDPS)

10. How do I register to vote?

To vote in Texas, you must be registered. Simply pick up a voter registration application, fill it out, and mail it at least 30 days before the election date. Get your application here.

11. Where do I pay my property taxes if I live in Travis County?

Most of Pflugerville is in Travis County, therefore, the Travis Central Appraisal District handles your appraisal and the Tax Assessor/Collector collects them. Travis County Tax Assessor-Collector

12. Where do I pay my property taxes if I live in Williamson County?

A small northeastern portion of Pflugerville is in Williamson County, therefore, the Williamson County Appraisal District handles your appraisal and Deborah M. Hunt, Tax Assessor/Collector collects them. Williamson County Tax Assessor-Collector

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GIS (Maps)

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1. What is GIS?

A geographic information system (GIS) integrates hardware, software, and data for capturing, managing, analyzing, and displaying all forms of geographically referenced information.

2. Why use GIS?

The City of Pflugerville has new and historical data stored in a variety of formats in many locations. The most current way to integrate the data so that it can be analyzed as a whole and leverage it to make critical business and planning decisions is to use GIS systems.

GIS can integrate and relate any data with a spatial component, regardless of the source of the data. For example, you can combine the location of mobile workers, located in real-time by GPS devices, in relation to customers' homes, located by address and derived from your customer database. GIS maps this data, giving dispatchers a visual tool to plan the best routes for mobile staff or send the closest worker to a customer. This

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Human Resources

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1. How do I contact the Human Resources Department?

The Human Resources Department of the City of Pflugerville may be contacted by telephone, 8 am - 5 pm; Monday through Friday by calling: 512-990-6100. You may also email staffing@pflugervilletx.gov.

2. How do I apply for a job at the City of Pflugerville?

Follow the link below to apply for a position at the City of Pflugerville Job Search

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Inspections and Permits

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1. Where do I get a building permit for the City of Pflugerville?

Building permits may be obtained from the City of Pflugerville Building Inspection and Permit Department located at 201 B E Pecan Street or by calling 512-990-6320. More...

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Library

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1. Where is the Library?

The Pflugerville Community Library is located at 102 10th Street. Map

2. How do I get a Library Card?

Texas residents 18 years and older may obtain a library card by filling out an application and presenting photo ID (Valid Driver’s License, Texas ID card, or Mexican Consulate card). If the photo ID does not list current address, mail with a recent postmark and verifying current address will also be required. Children must be five years old or older to be eligible for library cards with a parent or guardian’s signature.

3. I lost my library card- how do I get a new one?

Replacement library cards are $3.00.

4. What is a TexShare Card?

PCL is a member of TexShare, a program that allows our patrons to check out materials at other libraries across the state. There are more than 500 public and academic member libraries that take part in Texshare. Each member library has its own checkout policy for TexShare borrowers, and any materials borrowed from another library must be returned to that library, not to PCL. For a list of member libraries, visit http://www.texshare.edu/generalinfo/about/programs.html

To apply for a TexShare card at PCL:

* You must have been a PCL cardholder for a minimum of 4 months.
* You must have a consistent checkout history with Pflugerville Community Library.
* Patrons whose fines exceed our fine limit of $5 and whose fines have remained unpaid for a period of 90 days are not eligible for TexShare services until any overdue materials have been returned by them, sufficient payments are made to reduce the overdue balance to less than $5, and after a period of good standing not to exceed 4 months.

5. How can I get a book from another library?

If we don't have the book you need, there are several ways to borrow the material. If it is available at a library nearby, TexShare may be the answer. If the book is at a distant library, InterLibrary Loan may be the best solution. Fill out an ILL request and our reference librarian will do an online search and borrow the material if it is available. We request materials from libraries nationwide. You then check out the item from PCL and return it here. ILL may take 2-3 weeks, and you are responsible for one way postage, generally about $2.45 per book.

Patrons whose fines exceed our fine limit of $5 and whose fines have remained unpaid for a period of 90 days are not eligible for Interlibrary Loan services until any overdue materials have been returned by them, sufficient payments are made to reduce the overdue balance to less than $5, and after a period of good standing not to exceed 4 months.

6. How do I place a reserve?

If the material is in the Library online catalog, you may place a reserve on the item, and you will be notified when the material is available.

To place a hold on online:

*From the library catalog, locate the login box
*Use your library card number and your last name to login (case sensitive)
*Search for the item in the library catalog
* Click on the item
* Click reserve this title
* Click confirm

If the material is something you would like the library to order, we have a Patron Wishlist at the circulation desk. Librarians check this frequently and update the status of the requests.

7. When is my book due? What if it's late?

Library materials check out for 3 weeks, and may be renewed if no one is waiting for them. There is a maximum of 2 renewals.

Fines are not charged on holidays or dates the library is closed. Fines begin on the due date. The fine for all items is 25¢ per item per day. The maximum fine charged is $15.00 per item.

Customers may accrue up to $5.00 in fines before borrowing privileges are suspended. The library provides email and paper overdue notices strictly as a courtesy.

Customers are responsible for the timely return of all materials on their accounts.

Method of Payment

Payment of fines and fees can be made in the following ways:
* In person at the Pflugerville Community Library, 102 10th St., Pflugerville, TX 78660
* By check or money order mailed to Pflugerville Community Library, 102 10th St., Pflugerville, TX 78660
* Or by credit card. Customers must come in person to the library for forms to be filled out and taken to the city Finance Dept. Hours of operation for the Finance Dept. are M-F, 8am-5pm.

Lost/Damaged Items

When an item is lost or damaged beyond repair, the customer is charged the full retail price of the item plus a $10.00 processing fee.
* The Library will not accept replacement copies in lieu of lost or damaged items.
* Damage to Library materials should immediately be reported to the library staff. Repairs are to be made by library staff only. Customer repairs may necessitate replacement of items with costs charged to the customer.
* The library utilizes a collection agency to recover fees and the cost of lost/damaged materials totaling over $50.00.

8. Do you have Study and Meeting Rooms?

Study rooms are first come, first served. The time limit is 2 hours per day. A meeting room is available by reservation for non-profit groups.

9. Do you have book sales?

The Friends of PCL hold two book sales a year, one in May and one in November. Watch the website for dates and times!

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Parks and Recreation

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1. What is the location of the Parks and Recreation Center and how do I get there?

The Pflugerville Recreation Center is located at 400 Immanuel Road, one block off East Pecan. Map

2. Where is Lake Pflugerville?

Lake Pflugerville is located at the intersection of Pflugerville Parkway and Weiss Lane on the east side of the City Map

3. Does the City have public swimming pools?

The City has three public swimming pools. Gilleland Creek, Scott B. Mentzer and Windermere Pool. The attached link will give you locations and hours. For more information, call the Parks & Rec Department at 512-990-6355. More...

4. Where are Pflugerville's trails?

The City of Pflugerville has more than 25 miles of trail corridor. More...

5. What type of swimming activities and teams does the City have?

The City offers numerous opportunities for swimming instruction and team swimming. The link below will explain those in detail. For more information, contact the Parks & Rec Department at 512-990-6355 More...

6. What classes does Pflugerville Recreation Center offer?

We offer tons of classes for adults and children. From yoga, karate, cooking, painting to dance, our online registration page makes it easy to browse and sign up. More...

7. Does the City have a Community Garden?

The City has a Community Garden available to City of Pflugerville Residents and Pflugerville ETJ Residents only. The gardens are located at 2609 Pecan Street adjacent to the City Recycling Center inside the Travis County NE Metro Park. More...

8. Does the city have a dog park?

Yes! The Pflugerville Bark Park is on Tranquility Lane in the Falcon Pointe subdivision.

9. Does the City have any residental landscape water conservation programs?

The City's Drop by Drop Landscape Rebate Program was developed to promote easy, efficient, economic and environmentally sound water use and conservation. Participation in the program will help reduce future demand on the water utility and create beautiful, low maintenance landscapes. More...

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Pf Green by Choice

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1. Where is the City's Recycling Center?

The City's Recycling Center is located at the Public Works Department, 2609 E. Pecan Street. Hours of operation are: Monday - Friday, 8 a.m. - 5 p.m., and Saturday, 10 a.m. - 2 p.m. For more information, please call 512-251-9185.

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Pflugerville Municipal Court

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1. Where is the Municipal Court?

The Municipal Court is located in the Pflugerville Justice Center - 1611 Pfennig Lane Southeast on Pecan St/FM 1825 - Left on 685-Left on Pfennig Lane.
Map

2. Where do I pay my traffic tickets?

Traffic tickets may be paid online at www.pflugervilletx.gov/ticket or at the Municipal Court, 1611 E. Pfennig Lane, Pflugerville, TX More Information

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Pflugerville Pfirecracker Pfestival

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1. What day is the Pfirecracker Pfestival?

The 2012 Pfirecracker Pfestival is planned for July 4. Watch for up to date information below!
Pfirecracker Pfestival

2. Where is Lake Pflugerville?

Lake Pflugerville is located approximately 4 miles east of Downtown Pflugerville, at the corner of Pflugerville Parkway and Weiss Lane. Lake Location

3. When is the Fireworks Show?

The Fireworks Show will begin at 9:15 p.m. over Lake Pflugerville. More...

4. May I swim in Lake Pflugerville?

The lake is open for swimming, floats, canoes, kayaks, sailboats and windsailing. A sandy swimming beach is open at the north end of the lake. Lake Pflugerville

5. What kinds of food and beverages will be available for purchase?

You will find everything from hotdogs and nachos, BBQ, sausage wraps and turkey legs to watermelon, fried oreos and brownies and SnoCones. The booths will be serving soft drinks, water, lemonaide, juice boxes, tea and slushes. There will be no alcohol sold at the Pfestival.

6. Is there handicap accessibility?

There will be handicap parking at the Pfestival as well as handicap accessible buses leaving from Pflugerville High School on Pecan Street. If you need assistance, please call 512.990.6101, so we are able to assist you in parking or on the Pfestival grounds.

7. Can I sell my arts and crafts in a booth at the Pfestival?

The Pfirecracker Pfestival does not have provisions for arts and crafts. The booths will all be food and beverage.

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PISD Police Department

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1. Who is the Chief of the PISD Police Department?

Chief William Edwards. He may be reached at 512.670.5551.

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Planning

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1. Where can I find the zoning designation of my property?

Zoning maps are available and on display and at the City of Pflugerville's Planning Department, 201 B East Pecan or you may view them online.
Map

2. What can I do to let the Commission know I am either opposed or supportive of a proposed zoning?

The best thing to do is attend the public hearing and speak to the Commission or Council. The Commission/Council asks that you complete a "Speaker Request" card before the meeting, be brief, and try not to repeat information already mentioned by a previous speaker. If you cannot attend the public hearing, you may want to submit a statement in writing which will be given to the Commission and/or Council.

You may circulate a petition either supporting or opposing a proposal which will be given to the Commission or City Council. There are not a set number of signatures that must be collected on a petition to disapprove a proposed rezoning or other request. A petition will not automatically disapprove a request no matter how many signatures appear on it. The City Council is the final authority on all such decisions. Petitions are used to inform the commission or council of the magnitude of the support or opposition to a request.

3. How do I find out what uses are allowed in each zoning category?

See Subchapter 4 of the Unified Development Ordinance Code. Zoning Code

4. What is the City's fee for a rezoning application?

Zoning Fee Schedules refer to the Development Regulations - See the Zoning Code for additional information. More...

5. What is the Extraterritorial Jurisdiction (ETJ)?

A city limits and ETJ map is displayed in the City of Pflugerville's Planning Department, 100 E. Main St. Suite 400 or you may refer to our online maps.
More...

6. Is my property in the city limits or the Extraterritorial Jurisdiction (ETJ)?

A city limits and ETJ map is displayed in the City of Pflugerville's Planning Department, 100 E. Main St. Suite 400 or you may refer to our online maps.
ETJ & City Limit Map

7. What is my property zoned if I live in the ETJ?

There are no zoning districts in the ETJ.

8. If my property is newly annexed what is the zoning?

Land annexed into the City, which has not been assigned another zoning district, will be automatically classified as Agriculture/Conservation (A), until rezoned by appropriate procedures. The City Council can begin rezoning proceedings related to land proposed for annexation prior to the effective date of the annexation.

9. What is the subdivision process and how long does it take?

The subdivision process is normally a six step process and it depends on the completeness of the application and the amount of time it takes for comments to be addressed.
(1) Preliminary Plat
(2) Construction Plans
(3) Construction or Fiscal Security
(4) Final Plat
(5) Acceptance of Subdivision as complete
(6) Acceptance of Public Improvements for ownership and Maintenance

10. What is the City's fee for the Subdivision process?

Subdivision Fee Schedule - Refer to the Subdivision Code and Subdivision Code Supplemental Schedule for additional information. More...

11. Who assigns a street address?

A street address is assigned by Travis County's E911 Computer Mapping.

12. What is the definition of a legal lot and tract?

A lot is a parcel of land described and recorded as a lot in the records of Travis County, Texas; or, in the event any lot or lots or land acreage is recorded as subdivided or cut up into smaller or different parcels of land, or, in the event any parcel of such lot or lots or land acreage is used for the purpose of placing on any such parcel a principal building and its accessory buildings, each such parcel of land will become a separate lot for the purpose of this ordinance, and the boundaries of each lot will be determined and defined so as to contain sufficient area to include the principal building and its accessory buildings to be erected thereon and the open spaces required under the ordinance.

13. When does Planning and Zoning Commission meet?

The Planning and Zoning Commission meets the first Monday of the month. More...

14. Is this address in the city limits?

Visit the GIS maps at http://maps.cityofpflugerville.com/Pfmap2/

15. Where can I find information regarding Capital Improvement Projects for the city (CIP)?

You may request information regarding Capital Improvement Projects in the Engineering Department. Call 990.6305 to speak with the CIP Project Coordinator. More...

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Police

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1. What are the guidelines regarding alarm and security system permits?

A permit is required in the city for home and commercial security systems. A permit may be obtained from the Police Department or downloaded from this site. For more information, please all 512-251-4004. More...

2. Who is the Police Chief?

The Pflugerville Police Chief is Charles (Chuck) Hooker. Chief Hooker has been a member of the department since 1983. Office of the Chief

3. Where do I pay my traffic ticket?

Traffic tickets in the City of Pflugerville are handled through the Municipal Court, located in the Justice Center at 1611 Pfennig. Contact the court
Phone: 512-251-4191
Fax: 512-670-5597
Hours: 8:00 am – 6:00 pm

Monday – Friday
Email:
court@pflugervilletx.gov More...

4. Are fireworks allowed in the City of Pflugerville?

There is a zero tolerance for the use of fireworks in the city of Pflugerville. Additional information form the Code of Ordinances may be found at the link below. Code regarding fireworks

5. Where do I report a traffic signal outage?

Report to the Pflugerville Police Department at 512-251-4004

6. Where do I sign up for the Pflugerville Animal Control (PAC) Pet Volunteer Class?

You can contact Jacqueline Garcia, Animal Control Supervisor at 512-990-PETS or download an application at the link below.

7. Where do I report stray or lost pets?

If you have lost your pet or see a stray animal, you can call Pflugerville Animal Control - 990-PETS(7387) or the Police Department at 251-4004. More...

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Public Works Department

Show All Answers

1. Where do I report a water leak or sewer problem?

During regular business hours contact City Hall at 512-990-6100. After hours contact the Pflugerville Police Department at 512-251-4004.

2. Does the City of Pflugerville have a recycling center?

The City's Recycling Center is located at 15500 Sun Light Near Way, next to the Public Works Department. (Enter at Travis County NE Metro Park). Hours are Monday - Friday, 8 a.m. - 5 p.m. and Saturdays - 10 a.m. - 2:00 pm. For more information, check the link below or call 512-251-9935. More...

3. Where do I find information regarding Lake Pflugerville?

Information regarding Lake Pflugerville is available under the Community tab on the main page of the web site. You may also call the Parks and Rec Department at 512-990-6350 or the Public Works Department at 512-251-9935. More...

4. What kind of testing is performed to check the water quality?

Each year extensive testing is carried out on the water supply to insure the quality of the drinking water. The complete statistics regarding the water quality are posted in English and Spanish on the website under Drinking Water Quality Reports. Customers may also call the Utility Department at 251-9935. More...

5. What is the chipping service?

The Chipping service is a complimentary service offered to the residents of the City of Pflugerville to assist in recycing tree limbs, shrubs and landscape clippings. Residents may request their brush and limbs be picked up and chipped by calling: 512.252.CHIP (2447) or by emailing: chipping@cityofpflugerville.com. Once a request has been made, the pickup time depends on weather conditions. The chipper cannot operate in rainy and damp weather. See the attached link for additonals details.

6. My car hit a pothole in the city street and was damaged. Who handles the claims?

Damages can be reported to the Finance Office at the City of Pflugerville, however the report of damaged vehicles, etc. does not guarantee the city is responsible for the claims. 512-990-6100.

7. Where do I report a pothole?

Contact Streets Division at 512-251-9935 or if it is safety hazard, call the police department Community Information Line at 512-251-4004.

8. Where do I report street flooding or drainage problems?

The City maintains inlets, pipes, concrete channels, natural channels and headwalls that discharge into creeks. The City maintains drainage easements to ensure they are clear of any obstacles restricting the flow of water.

Residents are urged not to use the drainage systems for disposal of leaves, grass clippings or any other debris as that will impede the flow of water into the underground system and could cause flooding and make the maintenance of the area more difficult. Dumping of debris, trash or other items will be referred to the code enforcement officer. Littering is punishable by a fine.

In the event of flooding due to a blockage of the storm drain system, residents are encouraged to contact the Streets Division from 7:30 AM to 4:00 PM at (512) 251-9935 Monday through Friday.

In the event of a flooding emergency at any other time, call the Pflugerville Police Department at (512) 251-4004.

9. Where do I report a street light outage?

Street light outages may be reported by calling Oncor Electric at 888-313-4747 or you may enter the outage information directly on their website. For utility pole problems, please contact Oncor directly by phone, 888-313-4747. More...

10. Where do I report a street sign down or one requiring maintenance?

The Streets Division is responsible for maintaining all of the traffic/street signs throughout the City except on Pecan Street (FM1825) and FM 685. If you wish to report a sign that has been damaged, is faded, has graffiti, or to request a new sign call the Streets Division at 512- 251-9935, Monday through Friday. After 4:00 p.m. weekdays and on weekends and holidays all emergency situations should be reported to the Pflugerville Police Department at 512-251-4004.
NOTE: Regulatory signs such as "STOP" or speed limits and others require an engineering warrant study and/or ordinance. State law will not allow the use of stop signs to control speed.

11. Where do I report a street that needs repairs?

The Streets Division performs street maintenance and repairs including: potholes, crack sealing, curbs and gutters, sunken roadway areas and other problems which may be hazardous to pedestrians or vehicles. Request for street repairs should be reported to the Streets Division (512) 251-9935, Monday through Friday. For emergency situations, call the Pflugerville Police Department Dispatcher at (512) 251-4004.

A request for service may be left for non-emergency situations and it will be scheduled for repair as soon as possible. Persons reporting requests for services should provide City staff with the name, address, telephone number, location of the requested repair, and as much detailed information as possible concerning the problem.

Please be advised that the City does not perform repairs to State Highways. The Texas Department of Transportation (TxDOT) handles Pecan Street (FM1825) and FM 685. Maintenance repairs for those highways should be reported to TxDOT at (512) 832-7200. For citizens outside the City of Pflugerville, report your road maintenance problems to Travis County at (512) 854-9114.

12. Where do I report graffiti, accidental damage and vandalism to signage?

If you see damage from vandalism or graffiti or accidental damage (except on Hike and Bike Trails and in City Parks), please contact the Streets Division from 7:30 a.m. to 4:00 p.m. at 512-251-9935, Monday through Friday. For damage in City Parks and on Hike and Bike Trails, please contact the Parks Department at 512-990-6350, during those same hours. After 4:00 p.m. weekdays and on weekends and holidays emergency situations should be reported to the Pflugerville Police Department at 512-251-4004.

13. What is the date for the 2012 Annual Cleanup Day

Saturday, April 14, 2012. 8:30 AM to 12:30 PM Clean Up Website

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Stormwater

Show All Answers

1. What's the proper way to drain my pool or spa?

It is a violation of the City of Pflugerville’s Code of Ordinances to drain chlorinated water or filter backwash from swimming pools or spas to the street drain storm sewer system. The proper way is to use a sanitary sewer (the pool’s drain), but if a resident does not have a direct pool sanitary sewer they are encouraged to let their pool de-chlorinate and then release it slowly onto their yard. Proper Pool and Spa Draining Information

2. How does Pflugerville enforce storm water regulations?

The city has a Stormwater Pollution Control Ordinance. Ordinance

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Utility Billing

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1. How do I pay my utility bill?

Utility bills may be paid in several different ways. Payment options

2. Is there an after hours place to drop my payment?

There is an after hours drop box directly under the bulletin boards on the front of City Hall at 100 East Main Street,Suite 100, however payments received after hours will not be credited until the next business day. For your protection, please do not put cash in the drop box.

3. What day does my trash and recycling get picked up?

The attached schedule gives you a list by day of your trash and recycling pickup days. Solid Waste/Recycle Schedule

4. Can I put a mattress or appliance out for the trash pickup?

IESI will pick up large household items such as furniture and/or appliances. However, air conditioners and refrigerators/freezers must have the freon removed by a licensed plumber and be labeled as so by the technician.

5. What can I recycle?

The City of Pflugerville through a contract with IESI is able to recycle Plastics 1-7, cardboard, glass, plastics,and cans. Residents are encouraged to refer to the sticker on your blue IESI recycle cart for reference. Additional items are accepted at the City's Recycle Center to include scrap metal, vehicle batteries and appliances. More...

6. My trash cans are swarming with flies...What do I do?

Let's start a NO FLY ZONE! We’re coming into fly season. Below are some recommendations to avoid those nasty pests!

Keep carts in shaded area out of sun exposure.
Keep carts tightly closed.
Tightly wrap discarded foods in newspaper.
Wash carts out with high pressure spray nozzle.
Wash carts out with detergent or bleach or simply pour bleach down the inside of the carts on a regular basis.
Rinse recycled food/drink cartons.
Freeze discarded meats/food until trash day.
Bag trash in tightly closed bags.
Refer to epestsupply.com or local suppliers for insect control products.
Flies & maggots can be killed with boiling water.
For more suggestions and information, visit: cityofpflugerville.com/noflyzone

7. Does the City of Pflugerville have a recycling center?

The City's Recycling Center is located at 2609 E. Pecan next to the Public Works Department. Hours are Monday - Friday, 8 a.m. - 5 p.m., Saturday 10 a.m. to 2 p.m. For more information, check the link below or call 512-251-9935. More...

8. Where is the City of Pflugerville Recycling Center?

The City's Recycling Center is located at 2609 E. Pecan next to the Public Works Department. Hours are Monday - Saturday, 8 am - 5 pm. For more information, check the link below or call 512.251.9935. More...

9. What are the hours of the Recycle Center?

Monday - Friday, 8 a.m. - 5 p.m.
Saturday, 10 a.m. - 2 p.m. Recycling Center

10. Where is the nearest hazardous household waste recycling center?

The nearest center may be located by typing in your zip code on the website below. Find local recycling centers.

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Water Conservation

Show All Answers

1. Does the City have a water conservation plan?

The City's current water conservation plan varies with the directions from LCRA. We are currently under a Stage 2 Plan that can be viewed below. Mandatory Water Conservation Plan

2. Where can I find information about setting my sprinkler to get the correct watering for my plants and grass?

Contact the Water Conservation Department. Darrell Winslett, Water Conservation Manager will help with that information,
Darrell Winslett - 512-251-9935